Small and medium-sized businesses deal with a lot of document transfer most of which require to be faxed. This needs a very reliable, fast, easy to use, secure and convenient online fax service. eFax online fax service provides all these features and even more. eFax is described as a flexible digital faxing platform that allows its users to receive and send faxes through their personal emails, mobile device as well as the internet.
The service presents a number of great features that give it an edge over the other providers that offer online fax services for small and medium-sized businesses. It also offers other great services besides the features that make faxing as easy as just sending an email. In this review, you will find out about the features, usability, customer care as well as pricing of the eFax online fax service.
Reasons Why eFax Is A Great Service
When compared to the other online fax services, eFax presents some features that mark it out as a dependable service. These include:
- Important Features
This service integrates with Microsoft Office Outlook as well as other famous email clients in seamless and faultless manner. With this, you can efficiently send and receive faxes in the form of email attachments directly form your email inbox. The service also features large file sharing and mobile access. Through your eFax online account, you get the opportunity to send and receive files that are too data intensive for regular emails.
One unique feature of eFax is the digitalized signature, which allows users to sign fax document directly online. All you need to do is to create or design a digital stamp that you can just drag and drop into your documents. This eliminates the need for printing, signing and then scanning documents that bear signatures. Thus, the costs and inconveniences of having to do these are eliminated.
- Compatibility
Nowadays things happen through mobile devices. For this reason, eFax has developed applications for Android and iPhone that enable users to send and receive faxes from the convenience of their smartphones from anywhere at any time. This, in essence, means that you can virtually send and receive your faxes using any device that is internet enabled.
- Customer Care Services
A company, no matter how great, cannot efficiency make business without strong and reliable customer support services. eFax has robust customer support featuring 24-hours toll-free telephone assistance to customers with queries. It provides live chat as well as email service as alternatives.
Furthermore, it has an FAQ section with an exhaustive list of possible question and a handy PDF guide, which can be downloaded freely from the company’s official website. Not to mention the help section with a video demo on how to access all the features of eFax online fax service.
- Ease of use
The user interface of this service is awesome. The home screen that you first meet has for main buttons for easy navigation: View Faxes, Send Faxes, Update Account and Help. The message center allows you to send and receive faxes much like the usual email clients. The simplicity of the eFax service makes it easier to be used even by those inexperienced in faxing.
- Cost of faxing
When it comes to pricing, eFax is not that competitive. The service offers two distinct plans: eFax Plus plan and the eFax Pro plan. The former gives you 150 sent and 150 received fax pages while the latter 200 sent and 200 received fax pages. Pages above these limits attract a fee of 10 cents per fax page sent or received.
The only problem with these plans is that they do not favor those with heavy need to send and receive faxes. They are great for those starting out such as small to medium sized businesses. An annual plan is also available for those who prefer and could help save some revenue.
Summary
Besides pricing, eFax offers very high quality features, easy usability, as well as great customer support. These rich features outweigh the lack of competitiveness in terms of price. It is a good choice for the beginners.
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